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Shipping & Returns
Shipping & Returns
Return Policy
- Items are eligible for a refund within 14 days of the original purchase date. For online orders, the 14-day window begins on the date all items are delivered.
- Items marked final sale are not eligible for return or exchange at any time.
- We offer price adjustments on markdowns that occur within 7 days of the original purchase date. Price adjustments do not apply to final sale items.
Requesting a Return or Exchange
To initiate a return or exchange, please use our return portal below.
Other Return Information
- When using our pre-paid return label, a fee of $11.00 will be deducted from your refund.
- International and Canadian orders are final sale and are not eligible for returns or exchanges.
- Items must be unworn, unwashed, undamaged, and have all original tags attached to qualify for a return or exchange.
- Unauthorized returns will not be accepted; all returns must follow the guidelines provided.
Shipping Policies
- Please allow 2 business days processing time from the date we receive your order and credit verification has been confirmed.
- Orders placed on Friday after 4:00 PM EST will begin processing the following business day — we do not ship on weekends.
- Orders may be split and items may ship separately, based on inventory location.
- Transit times do not include Saturday, Sunday, or holidays.
- Shipping within the United States is typically delivered within 3–10 business days, depending on your location.
- We offer free domestic shipping on purchases $250 and over via UPS.
International Orders
- All international and Canadian orders are final sale.
- International orders may take up to 3–5 business days to process.
- Orders ship via UPS and typically arrive within 7–12 business days, not including potential customs delays.
- Duties and taxes are calculated at checkout; all international shipments are Delivered Duties Paid (DDP), with no additional charges upon delivery.
- Refused packages will incur return shipping fees as well as any duties and taxes applied to the shipment.
- During high-volume periods such as Holiday and Sale seasons, processing and delivery windows may be extended.
Package Protection
For packages lost, stolen, or damaged in transit where you opted into protection, you can file a claim using the link below.
- Marked Delivered (Stolen/Missing): File after 5 days, but within 30 days of the delivery date.
- Presumed Lost (No "Delivered" Status): File after 5 days, but within 30 days of the last tracking checkpoint.
- Damaged: File anytime within 30 days of the delivery date.
For questions, please contact us at info@corridornyc.mom.